TUESDAY NIGHT UPDATE:
United Airlines has apologized for dragging a passenger off a flight Sunday. The company’s CEO said it was sorry it had to “re-accommodate” the customers.
United CEO Oscar Munoz fired off an email to all employees Monday afternoon after the airline was blasted on social media for the way a man was dragged off a jet. Munoz explained the crew “sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation).”
The flight was overbooked, and 4 passengers needed to be “re-accommodated” — to use United’s word. Munoz added in his email, “When we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.” Munoz says the man got more and more “disruptive and belligerent,” and continued resisting … running back onto the plane. The CEO makes it clear he supports the actions of his United crew, but says “there are lessons we can learn.” The Chicago Dept. of Aviation has already suspended the officer who forcibly lifted the passenger from his seat, leaving his face bloodied.
On the 9th April, 2017, a man was forcibly removed from United Airlines Flight 3411 in Chicago, set for Louisville. While we'd normally say that until we have all the information, we have no information at all, the United response tends to confirm the incident as described by passengers. United Airlines said that ... "Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation."
According to Audra Bridges, who posted the video to her Facebook page Sunday evening, United management came on board the flight and used a computer to randomly select four passengers who would be removed from that trip.
The man in the video — one of those four randomly selected — reportedly claimed he was a doctor and needed to see his patients at the hospital in the morning, then proceeded to say he would call his lawyers.
After being forcibly ejected by three security officers, the man was able to get back on the plane, though his face was bloody, and he seemed disoriented, Bridges said. United offered no update to the flight's other passengers, who waited for more than two hours for things to calm down before taking off, she added.
United later issued a statement, saying: "Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities."
WATCH TIL THE END: you'll see he is somehow returned to the plane and clearly very disoriented. Very disturbing.