Another incident with United Airlines: an employee kicked her in the head

You’re on a long trip from San Francisco to Belize. You have a layover in Houston. You’re tired. So you wander into the nondenominational chapel and have a quick nondenominational lie-down. The next thing you know, a man is kicking you in the head. That’s the story told by Lindsay Urbani. She said the event occurred last Saturday. Urbani says she immediately got up and asked the man why he kicked her. She claims he told her she wasn’t allowed to sleep there and then proceeded to roll out a prayer mat and begin praying. She repeated her inquiry as to why he’d kicked her. She claims he told her that he didn’t want her to miss her flight. She tried to get the man’s name but he put his United Airlines jacket on and went back to work. Urbani took a couple of pictures of him from behind as he left. United offered this statement: “We have spoken with Ms. Urbani, and we are very concerned by the experience she shared with us. We are urgently reviewing the matter internally to further understand what happened. The employee has been suspended while we review the incident.”



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