United Airlines does it again

posted by Mark Robertson - 


United Airlines was dealing with bad headlines again yesterday (July 5th), over the story of a mother who was forced to have her 27-month-old son sit in her lap for their flight from Houston to Boston after the airline accidentally sold the seat she'd bought for him. United actually requires children over the age of two to have their own seat, but Shirley Yamauchi says that after she and her son, Taizo, boarded their flight in Houston on June 29th, the last leg of a trip from Hawaii, a standby passenger came to their row and said the boy was in his seat. Yamauchi told Hawaii News Now that she told the flight attendant about the problem, but the woman said she couldn't do anything about it because the flight was full. Yamauchi said she didn't want to cause a scene, with the incident from April of a passenger being violently dragged off a United plane in her mind, so she didn't complain further and had her son sit on her lap for the flight. She told KITV, "What happened to my son was unsafe, uncomfortable and unfair." United says it has reached out to Yamauchi to apologize, and is refunding the cost of their tickets and providing compensation as well. The airline said the problem was that Taizo's ticket had been incorrectly scanned at the gate, making it appear that his seat was available, and that it was working with its employees so it wouldn't happen again. Yamauchi said of the airline, "United has made errors that make national headlines . . . yet it continues."  Here's more 


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