WOMAN SAYS HULU EMPLOYEE CONTACTED HER AFTER HER CUSTOMER SERVICE CHAT

 A woman on TikTok says a Hulu employee took her personal contact information to reach out to her after their customer service chat. The TikToker (@aryan.strauss) posted an almost three-minute video detailing the customer service experience. In the video, she says Hulu “really needs to get their sh** together” to handle the problematic employee and rectify the situation.

… The TikToker explains that she canceled her Hulu subscription at the beginning of November but missed the date she was supposed to do it so as not to get charged for the month. After getting charged, she says she contacted customer service via Hulu’s website chat feature to ask them to refund her payment. The woman says she had been unemployed for almost a month at the time and as a single mom, couldn’t afford the subscription.

… John, the customer service employee, was understanding and claimed to be a single dad who could relate to her struggles. She thanked him for being “so real” and told him she planned to renew her subscription with Hulu when she could afford it. When their conversation ended, the TikToker says she didn’t think anything more of it — until John reportedly emailed her. The TikToker says the Hulu employee emailed her personal email account from his own personal email account, meaning he had taken her contact information from her customer file.

… She adds that John has access to her billing address, which gives him her home location, as well as her phone number and email. The TikToker says she has spent hours on the phone trying to reach a supervisor to report John’s breach of privacy. Every time her calls would be escalated to a supervisor, she claims they got disconnected.

Here are the videos she posted about this.
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