A 27-year-old bakery owner and TikToker from Louisiana shared her experience of accidentally ruining an expectant mother's gender reveal cake, which she called the "biggest mistake of her career." In a TikTok video that garnered 1.7 million views, she documented the incident and how she attempted to rectify it.
According to Insider, during the video she showed herself scraping off blue icing from the cake's exterior that was meant to reveal the baby's gender. The problem arose from a miscommunication in the order, where the blue icing was mistakenly put on the outside instead of inside the cake.
The bakery owner took full responsibility for the error and acknowledged that her staff should have clarified the order further. When the expectant mother arrived to collect the cake and saw the mistake, she was initially shocked but not angry. The bakery owner offered to fix it for her husband, re-icing the cake white.
She used the incident as an opportunity to humanize her business and apologized to the customer in person, along with her employee who took the order. She also offered complementary cakes for the expectant mother's children as a gesture of goodwill.