An American Airlines passenger claims the airline booted his girlfriend from her first-class seat so a pilot could sit there instead.
In a post to X, Jake Williams, the passenger, wrote that a gate agent had upgraded the couple to first class. The pair was then told that the girlfriend's seat was broken and that she had to move "to the back."
Then, the passenger says, a pilot took the seat in her place.
"You all are terrible," the man's post read. "You (gate agent) upgraded my girlfriend and I to first class. You kick her out because broken seat move her to the back. Then pilot sits in said broken seat."
According to Insider, the video shows a man in what appears to be a pilot's uniform settling into the seat. It's unclear what day the flight occurred, where it originated, or where it landed.
A customer-service representative commented on Williams' post asking to "take a closer look" at his claim.
Sometimes, off-duty pilots are seated among other passengers because they're "deadheading," or being paid to fly to another location for work but aren't actively working yet.
Photo: Jetlinerimages / iStock Unreleased / Getty Images