An audit has found that just 2.5 million people out of the 104 million eligible people made use of free tax filing through the US Free File Program. But more than 34.5 million people who could have filed for free instead used commercial, paid software for their tax returns — software from companies that are part of the program.
… The Free File Program is a joint partnership between the IRS and Free File Inc. It provides tax return software free of charge to those who earn $69,000 or less. It uses software from program members including Intuit’s TurboTax, H&R Block, FileYourTaxes, TaxSlayer and TaxHawk.
… The audit from the Treasury Inspector General for Tax Administration (TIGTA) said taxpayers don’t know that the only way to access free filing is via the IRS website. The audit found there is “lack of adequate advertising … by the IRS.”
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
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