A new TikTok is shedding light on the mistreatment of service industry workers. The video shows a Starbucks barista choking back tears after an interaction with a customer. In the video, the barista is seen giving a customer the business card for the location’s manager, then apologizing for the service not being up to the customer’s satisfaction. The customer, who is not visible in the video and appears to be capturing the ordeal, continually repeats, “That’s a free drink.” After giving the customer their drink, the barista then tells the customer to have a wonderful day, appearing to suppress his tears, as he slams the drive-thru window.
… The video was posted by the TikTok account PublicFreakoutVideos. The owner of the account said a viewer submitted the video, and they are not aware of the identity of the barista or customer.