Do you know the proper way to complain if you have a bad experience with an airline? Do you know why not to drink coffee or tea on your next flight? And what do you need to know about flying with a companion or emotional support animal? Mark Robertson takes you behind the headlines of some of the unusual stories we hear about the airlines--along with iHeartRadio's airline anaylist (and former airline executive) Jay Ratliff. In this episode: what should you do if your flight is suddenly cancelled? Also more unruly passengers in flight, and an air traffic controller takes a pilot to task for not following his instructions--and more! Listen....!