Mark Robertson

Mark Robertson

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Wheels Up! Podcast: What's the story behind Southwest Airline's Meltdown?

"Wheels Up" is my podcast that goes behind the headlines of some of the more unusual stories you hear involving the airlines.

My partner is Jay Ratliff, former airline executive and iHeart Radio Airline Analyst who gives us the scoop on what really is going on.

In this installment:

  • what led to the meltdown at Southwest Airlines in December where they cancelled 71% of their flights while competing airlines cancelled fewer than 9%?
  • how a woman caught United Airlines in a lie about her missing luggage which was supposed to be delivered to her, but five days later nothing arrived. Her secret weapon: An Air Tag!
  • Most emergency landings are inconvenient and frightening, but when United experienced a problem on a flight from Los Angeles to Sydney, they made an emergency landing in American Samoa and none of the passengers is complaining! Find out why.

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